- How much is the Shipping Cost?
*Due to the Coronavirus (COVID-19) lockdowns and restrictions, we regret to announce that recent orders may experience delivery delays. We sincerely apologize for the inconvenience and thank you for the understanding.
Domestic (within Australia): delivery within 1-5 business days
- FREE Standard Shipping on orders $150 and above.
- Flat rate $4.99 for orders below $150.
International: delivery within 7-14 business days
- FREE Standard Shipping on orders $180 and above.
- Flat Rate $11.99 for orders below $180.
Please note that custom duties and foreign taxes may be payable by you before your order is cleared by customs. This may also cause longer shipping times if held by customs which we have no control over.
- It has been more than 15 days but I still did not received my order. What should I do?
For items not received within 15 days, please email us at email@example.com. We will issue a refund unless we got a delivery successful confirmation in our delivery system.
- My order got delivered but nobody was home to receive it. How will I get my order?
In case you are not able to receive the items during delivery, please contact your nearest post office as local post policy applies.
For any other questions and inquiries, please do not hesitate to contact us.